Frequently Asked Questions

1. How can I track my order?

You can track your order by entering your phone number, Tempur/Sealy sales order, or purchase order number

2. When will my order arrive?

Estimated delivery times vary depending on your location and the shipping location. Once your order arrives at the end delivery carrier you will be contacted within 48 hours to schedule an available delivery date

3. My tracking information hasn’t updated. What should I do?

Sometimes there might be delays in updating tracking information due to carrier processes. Please allow 48 hours for the system to update. If there’s no change after a few days, feel free to contact our customer support for assistance.

4. Can I change my delivery address after placing the order?

Unfortunately, we can't modify the delivery address once the order is processed. Please ensure the accuracy of your address during checkout.

5. What should I do if my package is marked with a past scheduled date but I did not receive my product.

If you can't locate your package or the delivery date passed without delivery, contact our customer support for further assistance or to update to a future delivery date. (Note customer service cannot set a date and will need to reach out to the carrier to confirm any changes)

6. Can I track multiple orders at once?

Yes, you can track multiple orders simultaneously by entering each PO individually or your phone number to bring up multiple orders. This only applies to Tempur/Sealy products coming via our home delivery network. Please refer to the parcel carrier tracking for any items shipped via UPS or FedEx.

7. My tracking number isn’t working. What should I do?

If your tracking number isn't working, ensure it’s entered correctly. If the issue persists, reach out to our customer support with your order details for assistance.

9. Can I request specific delivery instructions?

Yes, please reach out to our customer service staff. Please note that while we can pass these along to the carrier, they aren't guaranteed and depend on the carrier's policies.

10. What happens if I miss my delivery?

The carrier will usually leave a notice with instructions on how to proceed. If you cannot get in touch with the carrier please reach out to our customer service department.